Frequently Asked Questions
Everything you need to know about bringing Addenbrooke quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for white-glove delivery and assembly to ensure your items arrive in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, at Addenbrooke, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you offer fabric swatches for sofas and upholstered chairs?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize the texture and color in your own space before committing to a purchase.
How do I track my delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Klarna and Affirm.